Widerrufsrecht

General Policy Overview

• Customers can return eligible items within 14 days of receiving their order for a refund or exchange.

• Items must be in their original condition, unused, and with all tags or packaging intact.

• Proof of purchase (order number or receipt) is required for returns.

Product-Specific Return Guidelines

1. Vinyl Records:

• Returns accepted only if the item is unopened and in its original shrink-wrap.

• Defective or damaged records can be returned for a replacement or refund.

2. T-Shirts:

• Must be unworn, unwashed, and with tags intact.

• Exchanges available for size issues, subject to stock availability.

3. Books:

• Returns only for damaged or misprinted copies.

• No returns for signs of reading or wear.

4. Pottery:

• Returns accepted for damaged or defective items upon delivery.

• No returns for minor handmade imperfections, as these are part of the product’s uniqueness.

5. Other Objects:

• Similar to pottery: returns for damages or defects only.

• No returns for items with intentional design imperfections.

Non-Returnable Items

• Gift cards.

• Sale or clearance items (unless defective or damaged).

Return Process

1. Initiate a Return:

• Customers can contact shop@volume-r.com to request a return.

• Provide details: order number, item description, and reason for return (attach photos for damaged items).

2. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• Provide a return address.

3. Inspection and Refund:

• Returned items will be inspected upon arrival.

• Refunds will be issued to the original payment method within 5 days of approval.

Damaged or Defective Items

• If an item arrives damaged or defective:

• Customers must report the issue within 7 days of delivery.

• Provide photos of the damage.

• A replacement, refund, or store credit will be offered.

Exchanges

• Exchanges allowed for items like t-shirts (size or colour issues).

• Customers must follow the return process and specify the desired replacement item.

• Exchange shipping fees may apply.

Contact Information

E-mail: shop@volume-r.com

Response time: Within 1-2 business days.